SKU: EN-P10154
In addition, feedback from the vast majority of end users is that the Transformer Prime performs up to expectations within their usage scenario. That said, we are assisting a few users who have experienced a similar issue to those with the Wi-Fi/BT dropout problem. We are reworking or replacing these particular units based on each individual case. Random lock/reboot problemAfter the launch of Android 4.03 (Ice Cream Sandwich) we had reports of users suffering from a random lock or reboot problem after the OS update. We aggressively investigated this problem, including swapping units with customers for further analysis. We are continuing to work on this problem with our valued technology partner Nvidia. We just released firmware 9.4.2.13 to address this problem, and early reports indicate widespread success. We will continue to optimize this new firmware to ensure the problem is solved and to further improve performance of the unit.
'Serial number not found' problemAfter the launch of Android 4.03, we had reports of users not being able to update to the new OS via the OTA system, We discovered that an extremely small population of units was not properly recognized by our servers based on their MAC address, We set up a customer care address aircharge mfi qi iphone 6s / 6 wireless charging case - black reviews for users affected with the problem to contact our service group, who then assisted the users in manually updating to Android 4.03 and ensuring their unit information matched the database..
After the manual update and match, those systems are now performing OTA updates without a problem. We have not completed root cause analysis of this problem yet, but in the last three weeks we have not had any reports of problems with units produced during that timeline. CNET: You say "the normal user [Wi-Fi] experience" is not adversely affected by the unibody design. How exactly do you define the "normal user experience"?. GK: Normal user experience is that [the users are] using their tablet, streaming Netflix, or surfing the Web or other activities, and the tablet works. It does not matter if the maximum throughput is 36Mbps or 32Mbps as indicated by a benchmark program. If the user is not impacted and does not know if the tablet is 10 percent slower at 20 feet from their router, then I think the actual user experience is what matters the most.
CNET: What are the chances that the current version of the Prime could see an OTA update that would noticeably improve GPS performance?, GK: The GPS performance varies depending upon region, environmental conditions, and, of course, the unit, Due to the all-aluminum unibody structure, it restricted certain GPS performance optimizations that led to lower-than-expected performance in several regions, Even with the removal of GPS from the feature specifications, we are still working on A-GPS optimizations with firmware updates that allow automatic downloading of LTO (long term orbits) information, This can aircharge mfi qi iphone 6s / 6 wireless charging case - black reviews improve GPS lock speed and allow a certain level of functionality from the unit, At this point we believe additional performance and stability through firmware changes might still be possible, but in the end we are limited to some degree by the hardware design..
CNET: OK, what about Wi-Fi performance? What hopes does a software update have in significantly improving it?. GK: In certain situations, the all-aluminum unibody structure can affect absolute throughput of the unit. Location, environmental conditions, and router setup can also affect performance, so we usually suggest that users check their router settings and tune for best performance with the unit. Of course this is not always possible, but based on strict Asus internal qualification testing, we do not believe the normal user experience will be impacted by the new design.
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